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Contact Us

Let’s Work Together

1808 S. Good Latimer Expy
Dallas, TX 75226
1-866-808-6300

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Frequently Asked Questions

What does Heirloom Digital do?

Heirloom Digital is a multimedia company dedicated to helping families and organizations preserve their heritage, tell life stories and share legacies.

Can you provide more information about your services?

We offer services in digitization, archiving, book production, multimedia storytelling, branding and life event commemoration. Click here for more information on our services.

How does it work?

We provide personalized, end-to-end services for creating life stories and lasting legacies. Our flexible HeriloomBuilder™ process enables you:

  • Keep your history alive by digitizing, organizing, restoring, organizing and archiving photos, documents and memorabilia.
  • Build your story chapter by chapter with narrative and content development, and book, video and web production.
  • Engage others with branding, communication support and customized products and gifts to honor your loved one’s legacy.

Whether you aim to create a memoir, a biography, a family or organizational legacy book, or some other heirloom, we look forward to helping you bring your history to life. Click here for information on getting started.

How does interviewing work?

Every project entails interviewing. Depending on the scope of the project, it can take several hours and sessions to complete the interview process. The flexibility of our writer team allows us to schedule the time and place that best fits your need to conduct the interviews.

How long does it usually take to complete a finished product?

The time it takes to complete a complete a finished product is dependent on the depth and breadth the services you select. After our initial consultation, we will include a project timeline in our proposal.

What security procedures do you follow?

Heirloom Digital follows rigorous security standards and procedures with respect to materials entrusted to our possession. We limit the personnel who have access to your materials and ensure our facilities are equipped to maintain the safety of your keepsakes. We are committed to protecting the integrity of client media from receipt through delivery of a quality finished product.

What is the cost for a finished product?

The cost is dependent on the level of effort and expertise required. At the end of the consultation process, we will provide you with a customized proposal detailing the costs.

Do I have to pay in full upfront?

No. Per the terms of our written agreement, we require a partial down payment of the projected amount with the remaining part due upon delivery of the finished product.

Where are you located?

Our home office is located in Dallas-Fort Worth at 1808 S. Good Latimer Expressway Dallas, Texas 75226. If you are in the DFW Metroplex call us for an appointment.

How is the best way for us to get to know each other?

Contact us at 1-866-808-6300 or email us at info@heirloomdigital.com.  Whatever is best for you, we welcome the opportunity to talk with you about your life story and how we can help you share it with others.